International Shipping and Return Policy

Shipment processing time

All orders are processed within 3-5 Business days .

We are located in Morocco. We ship Monday – Friday and all packages will mail out within about 1-3 working days if order have more than 10 items the proccesing time will be about 7-10 working days (We do not ship on Saturdays, Sundays, National Holidays) Please understand that it is possible shipping may be delayed due to customs or unforeseen circumstances.

Shipping rates and delivery estimates

*I’ll do my best to meet these shipping estimates, but cannot guarantee them, The shipping time may be delayed one or two days due to the corona virus pandemic, Packages delivered to over 220 countries/territories worldwide, Please visit www.fedex.com for more information.
**MPS: Morocco Postal Service, this service is for Russia only because FedEx do not deliver packages from Morocco to Russia.

Shipment confirmation and order tracking

Once we will ship your order you will receive an email from us contain the tracking number of your package and you can track it through www.fedex.com

Customs, duties, and taxes

Mazador is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Mazador is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Returns Policy

Our policy is simple: if for any reason you are not completely satisfied with your purchase simply return it to us within 15 days of delivery in its original package, clean and in unused condition for a full refund of the product price. We encourage all customers to carefully review our complete return policy. Shipping and handling costs: The customer will be responsible for paying the shipping costs of a returning item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

I gladly accept returns and cancellations

Contact me within: 5 days of delivery

Ship items back within: 15 days of delivery

Request a cancellation within: 2 hours of purchase

I don’t accept exchanges

But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged

• Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
• Custom or personalized orders
• Perishable products (like food or flowers)
• Digital downloads
• Intimate items (for health/hygiene reasons)
• Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

For more information, Contact Us.